Unlike
other providers who claim to offer an uptime guarantee, we offer a true
uptime guarantee policy with compensation for failure. While most hosting
companies have vague to no information on monitoring information, calculation
on their uptime statistics, and possible compensation, we spell out our
responsibilities for our clients with respect to uptime.
Our
average uptime since July 1, 2001 on all web servers, routers, and
switches, is over 99.847% according to our monitoring software. With our 99.5% guaranteed
uptime month after month, your web site will at most be unavailable 3 hours
and 36 minutes. Our clients understand that a 0.5% margin for error and
network upgrades is quite reasonable. Why the 3 hours and 36 minutes of down time. Most all computers systems
will need to be rebooted at some time. Taking that into consideration with
the occasional network glitch. If we have to reboot your server, we try
to schedule it during the slowest times of the day, generally around 2
a.m. EST.
A guarantee
is only as good as the issuer. Some providers guarantee the uptime, but
offer no compensation for failure. Because we can stand behind our guarantee,
we provide our clients with no charge for the month in which we fail to
meet our 99.5% uptime guarantee. Simply put, if a client hosted on one
of our virtual servers registers less than 99.5% for the month (first of the month to the first of the following month), then at
the end of the month the client will receive 1 month of full credit for
their service.
Unlike other
providers who claim to offer an uptime guarantee, we offer a true uptime
guarantee policy with compensation for failure. While most hosting companies
have vague to no information on monitoring information, calculation on
their uptime statistics, and possible compensation, we spell out our responsibilities
for our clients with respect to uptime.
Let's talk
compensation
A guarantee
is only as good as the issuer. Some providers guarantee the uptime, but
offer no compensation for failure. Because we can stand behind our guarantee,
we provide our clients with no charge for the month in which we fail to
meet our 99.5% uptime guarantee. Simply put, if a client hosted on one
of our virtual servers registers less than 99.5% for the month, then at
the end of the month the client will receive 1 month of full credit for
their service.
"Guarantee's don't mean that downtime doesn't happen.
Guarantee's mean you'll be compensated if it does.
